Gayla Sherman, MSW, CIT, CCTP
Executive Director, Programs & Resource Development
Gayla Sherman joined Charles Hall in 2004 and has more than 30 years of experience in not-for-profit management, programming and resource development, including serving as executive vice president for Central Baptist Theological Seminary (Kansas City) in the 1990s. Prior to her move to Bismarck, Gayla served in major leadership roles for large nonprofit organizations in Louisville, KY, and Greater Kansas City. Her work included residential treatment/behavioral health, urban homeless/low income programs, domestic violence, Girl Scouts, K-12 education, and theological education. She, too, has served as adjunct faculty for William Jewell College (MO) and the University of Mary (ND).
During her early career, Gayla served as congressional office staff for U.S. Representative Les Aspin (D-WI) in Washington, D.C. She then worked as producer for the National Public Radio affiliate in Austin, TX, and as reporter/writer for the ABC affiliate in the Texas capital. Notable recognitions for Gayla have included: Barbara Jordan Award for Best Radio Public Affairs Programming (1984); Greater Missouri Leadership Challenge (2001); United Way Executive Leadership Award (2007); Zonta Rose Award for humanitarian work with women (2014); and, the Albert Nelson Marquis Lifetime Achievement Award (2019).
Gayla’s commitment to active volunteer involvement is evident in her decades of service on local, regional and national nonprofit boards, advisory committees and women’s advocacy groups. Of significance is her board service with the American Re-Education Association, the National Association of Social Workers (ND), the North Dakota Association of Nonprofit Organizations (NDANO), North Dakota’s Association of Addiction Counselors, North Dakota’s Native American Foster Family and Adoption Recruitment Task Force, Kansas City’s Women’s Foundation, Greater Kansas City Council on Philanthropy, and the National Advisory Committee for Women in Leadership (Association of Theological Schools in U.S. and Canada). Gayla served terms as board president for NDANO and the Council of United Way Agencies (Missouri Slope Areawide United Way).
Gayla holds a master’s degree in social work and theology from Southern Seminary in Louisville, KY, as well as a bachelor’s degree in journalism from the University of Texas at Austin. She is a certified clinical trauma professional (CCTP). Her current professional memberships include the Association of Fundraising Professionals (AFP), North American Association of Christians in Social Work (NACSW), National Association of Social Workers, and the Cognitive Neuroscience Society. Gayla is a professional harpist of 30+ years.
Executive Director, Administration & Operations
Gayle Klopp has served in management roles for a variety of industries, including not-for-profit, healthcare, consulting, transportation, manufacturing, and computer technology. His background includes four decades in business and human resource management, program and staff development, as well as accounting and computer database design. He has served as director of human resources for American Baptist Homes of the Midwest (seven-state region), senior benefits analyst for MDU Resources, Inc., and as consultant for major U.S. companies – Farmland Industries, La Petite Academies, Schlage Locks/Ingersoll Rand and Premium Standard Farms. Gayle’s experience ranges from working with small businesses to companies with over 14,000 employees spanning 37 states.
Over the years, Gayle has been active in civic and church leadership roles, including service on finance committees, trustee boards, special committees, deacon councils and numerous other roles. Of significance is his national board service with the American Re-EDucation Association and the Council for Health and Human Service Ministries (CHHSM). He, too, continues to serve on the Public Policy Advisory Committee for the North Dakota Association of Nonprofit Organizations and has served as board member and vice president for the Residential Child Care Facilities Association (ND). In 2006-2007, Gayle was selected to participate in the national Faith-Based Leadership Institute for diaconal ministry and represented CHHSM and the United Church of Christ in the nation’s multi-denominational leadership program.
Gayle is a graduate of Luther College in Decorah, Iowa, with a degree in business administration and religion. Gayle received a mini-MBA degree from the University of Kansas and completed additional graduate studies with Benedictine College (Kansas City, MO) and the College of St. Thomas (St. Paul, MN).
During the mid-1970s, Gayle served in the Second Division, US Marine Corps.
Dan Foster, LMSW
Director of Programs
Dan has worked as a social services professional with children and families since the late 1980s in agencies providing mental health services as well as out-of-home care. Thematic to Dan’s work is a purposeful belief that even the most difficult children and families have strengths that are often underappreciated and/or hard to harness, doing so requires a wide lens and the flexibility to think in nontraditional ways.
Dan’s background includes serving as the child welfare supervisor for Dakota Central Social Services (four counties in ND), program director for adult and child/adolescent inpatient psychiatric services at North Dakota’s State Hospital, child and family therapist for Manchester Residential Treatment Center in Bismarck, and clinical social work supervisor for Casey Family Programs in North Dakota. During his early career, Dan worked as therapist/counselor/child mental health specialist in a children’s mental health day treatment program, an alternative high school, and an independent living skills program.
Dan has played a strategic role in the development and implementation of strength-based and trauma-informed programming at Charles Hall during the past decade. He has served as trainer for many program practices and has played a key role in the design of the Charles Hall experience. A long-time advocate for the inclusion of families in our work with at-risk foster care youth, Dan is a strong proponent of the legislative intent of the 2018 Family First Prevention Services Act.
Dan earned a Master of Social Work degree from Eastern Washington State University and a Bachelor of Arts in Social Sciences (Human Services Concentration) from Trinity Western University in Langley, British Columbia. His professional certifications include: Risking Connection/Restorative Approach (trainer), Adolescent/Child Mental Health Specialist, Life Space Crisis Intervention (LSCI), Response Abilities Pathways (RAP), Developmental Audit Certification, and Child Welfare Certification (North Dakota).
Director of Residential Services
Tomi began work with Charles Hall Youth Services in 2005 as a youth coach. She served as academic liaison in Case Home (girls home) and was promoted to house manager in 2010.Tomi then transferred as co-manager for the Good Bird Home, which was co-ed for a couple of years. In 2012, Good Bird changed to serve only boy residents. In spring of 2014, Tomi moved into the leadership position of Interim Director of Residential Services. After three months, she became our agency’s Director of Residential Services in July 2014.
Tomi holds a bachelor’s degree in criminal justice and a minor in psychology from Minot State University (ND). She is an enrolled member of Standing Rock Sioux Tribe. Tomi has a photography business and has donated class picture services to senior high school youth at Charles Hall for graduation.
Among Tomi’s accomplishments is her appointment and leadership training with the 2018 Nollau Institute of the Council for Health and Human Service Ministries (CHHSM) of the United Church of Christ. In 2019, Tomi became certified as a trainer in the Risking Connection/Restorative Approach for trauma-informed care.
Director of Business Affairs
Krislyn has three decades of experience working in the accounting and financial services field. Prior to her services with Charles Hall Youth and Family Services, she worked for the Council of Abused Women’s Services (CAWS). Today, she continues to provide selected financial consulting services to the Abused Adult Resource Center in Bismarck. Krislyn’s work experience also includes serving as accounting/financial staff for North Dakota’s Department of Commerce and the North Dakota Water Commission.
Krislyn holds accounting degrees from Bismarck State College and Moorhead State University (MN).
Director of Marketing and Communications; CPI Certified Instructor
Rhonda has over 25 years of experience in leadership and management and a long history of volunteering in the local community. She holds a bachelor’s degree in management with a minor in psychology from Minot State University.
Rhonda is a member of the Association of Fundraising Professionals (AFP), the National Association of Professional Women (NAPW) and the North Dakota Economic Security and Prosperity Alliance (NDESPA). She has served as President of the Council of United Way Agencies (COUWA) in Bismarck.
Currently, Rhonda serves as a board member for Bis-Man Stilettos and Arts for All in Bismarck. She is a nationally-certified trainer with the Crisis Prevention Institute (CPI) and trains staff in nonviolent crisis intervention. Rhonda, too, is a certified trainer in Risking Connection/Restorative Approach and trains this trauma-informed practice with a team of six at Charles Hall Youth & Family Services.
In 2019, Rhonda was named Woman of the Year by the Bismarck-Mandan Business and Professional Women’s Club. She was recognized for her significant contributions and service in the Bismarck area.
Residential Care Managers
Jamie Anderson, LBSW
Family Engagement Specialist/Aftercare Coordinator
Deb Noyes, MSW, LBSW
Social Worker III
Hayley Turner, LBSW
Lynette Hendrickson, M.Ed.
Coordinator, Independent Life Skills & Mentor Program
Heather Pfaff, RN, AAS
Mary Tello-Pool, LPN, BS, MS, FABCHS
Coordinator, Physical Operations